←
Back to all tickets
Hi ,
I logged in and signed in to spinanga casino.
After my first deposit of 20€ I didn’t take bonus offer and I tried to deposit in second time the amount of 10€
After that I got my bonus offer, specially 20€ bonus and 20 free spins to the game Gates of Hades.
The game didn’t respond into my country and I decided to cancelled this bonus offer and I opened the next one (20€ bonus)
Then I played many spins and I earned some earnings of this and I decided to draw my last deposit but one message said me that I can’t didn’t take my earnings because I had a bonus .
After this message I decided to cancelled my bonus and to draw my second deposit of 10 euros back to my bank account.
The problem is : why my second deposit of 10 euros lost ?
Can you help me ?
Hello mate, bonuses are sticky, so when you start playing, you first use your real balance, followed by the bonus money. In this case, when you canceled the bonus, you had already lost your real balance, so by canceling, you forfeited the remaining bonus funds.
MY SECOND DEPOSIT LOST
#1462
Linniotis
Spinanga
08 October 2024
21 December 2024
Solved
